“While there are numerous reasons people feel frustrated when dealing with businesses, one problem often causes the biggest headaches: having to repeat their information.” -Thomas Gorny, Nextiva.
Gorny continues in this Nasdaq article, explaining how the pain of having to repeat information is a common negative experience that contributes to losing customers. Roughly 60% of customers say they stopped doing business with a company due to poor service. Customer service has become more crucial, now more than ever, to keeping your customers as customers. And the proliferation of communication platforms makes it even more difficult as your valuable information is spread out thinly across email, Slack, WebEx, Teams, and more.
In comes Vizerto, your Enterprise Digital Assistant designed on capturing your insights to make sure you answer a question once.