Sanjay Shitole

Autonomous Agents

Building autonomous agents? Here are the arguments I keep bumping into—speaking from the trenches: Vectorize everything vs. giant context windows You say “vectorize your data.” they say “why bother… I’ll just load the raw docs at runtime with a jumbo context window.” RAG for grounding vs. let-the-model-read-it-all You say “RAG + ranked chunks keeps answers …

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Is the “System of Record” still relevant in the age of AI Agents?

With autonomous agents able to navigate across CRM, Order-to-Cash, Customer Support, and more… do we still need centralized systems of record? The case for disruption: Agents dynamically query multiple systems to create task-specific data views No need for rigid pipelines—data is pulled on demand We shift from “Where’s the official data?” to “What’s needed for …

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The Mental-Model Ceiling—Why GenAI & Agents Matter

Most of us tackle a task—be it responding to customer inquiry, writing business requirements, test and validation, conducting market analysis, or developing a sales pitch—through our personal mental model: Past experience bias (“I’ve always done it this way.”) Effort-vs-time trade-off (“How long will this take?”) Risk calculus (“If I try something crazy, will it blow …

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